Archive for September, 2007

Customer service is alive and well – in Yorkshire at least

September 30, 2007

I have been spending quite a bit of time in Harrogate recently. This has meant a number of trips to my favourite eatery there (Bettys of course). Quite a pleasure actually until just the other day when the meal for the first time was pretty naff. We waited ages for it to arrive, it was lukewarm when it came and was generally not up to standard. So I dropped an email to their Customer Services people just to mention this. (I worked in Marketing for many years and I think a considered complaint is better than one delivered at the time). Well they responded straight away to say how disappointed they were, that my comments were being passed onto the manager in Harrogate and could they have my address. And lo and behold a few days later, some Bettys vouchers arrived in the post with a very apologetic letter. Hats off to them.

Compare this with the poor quality of the Brighton hotel we stayed in at conference. The day before I left, I listed all the things I felt were wrong with the hotel, not least the hot water going off without warning or apology. This I emailed to the Manager who on our departure claimed not to have seen it. (He did, after some prodding, give us a modest reduction on our bill). We have been back from Brighton nearly 2 weeks now and no response from Thistle Hotels. Is it a North-South thing this customer service I wonder?

Is this how the Labour party see their MEPs?

September 28, 2007

Didn’t get to see much of the Labour Conference in Bournemouth but in the highlights I saw the speech of Gary Titley, Leader of the Labour MEPs. Not sure he said a great deal of note but as he sat down after speaking, Keith Vaz, who was chairing the session, said: “I would like to thank Gary and the other Labour MEPs for the wonderful work they do in Europe”! It seemed a strange thing to say especially coming from a former Minister for Europe, like he was Archbishop Benson in late Victorian Britain and they were some kind of missionaries recently returned from darkest Africa.

p.s. positively my last post today!

So how do the people of Henley feel about the Boris bid?

September 28, 2007

In all of the media overkill relating to the Boris Mayoral bid nowhere have I seen a reference to what the people in his Henley constituency think. If I were a resident of Henley I would be pretty annoyed about this, given the amount of time he is going to have to put into campaigning over the next eight months. I would start to feel neglected. So I go to the website of the local paper, the Henley Standard, and, apart from reprinting Boris’s press release from yesterday, there is nothing except an online poll which has had a response of only 8 people (this is not surprising because the question is stupid). Digging a bit though you get just a hint of what people might be thinking:

Sir, – We recently received Boris Johnson’s newsletter telling us of all his many great achievements as our MP. A diary of struggle against an uncaring, dishonest Government. Well done Boris. He loves being our MP.It is in fact a job he loves so much that he has applied for a job as the mayor of London. I scoured the newsletter but he doesn’t mention it. Anywhere. Is it me? – Yours faithfully,Glyn Davies
Russet Close,
Sonning Common.

Is this typical of how the people of Henley think?

A different take on Jack Straw’s sudden zeal for householders’ rights

September 28, 2007

Sometimes a letter in a newspaper just jumps off the page and slaps you round the chops. So it was this morning as I was waiting for the car to pass its MOT. Reading The Independent there was this letter:

Unwelcome guests

Sir: Jack Straw has expressed a new-found enthusiasm for householders’ right to use force against those who enter their homes illegally. Does this also mean that he would support the Iraqi population in using reasonable force against those who have entered their country illegally?

Fraser Bailey, Leek, Staffordshire

Hats off to Mr Bailey – my chops were truly slapped after reading his letter.

Knaresborough’s bag scheme commended at Lib Dem Conference

September 19, 2007

I was able to praise Knaresborough’s scheme to combat plastic bags in the town  at the Liberal Democrat’s annual party conference in Brighton today.

In a debate on reducing excessive packaging, Liberal Democrat conference delegates heard about the scheme, as featured in the Knaresborough Post, when they agreed to an amendment which called for the consideration of a Plastic Bag levy as used in Ireland.

I said that Knaresborough was one of many local schemes across Yorkshire which were in place to try and reduce the mountain of plastic bags estimated to be about 13 billion a year issued across the country in a single year.

“In Knaresborough the Town Council is working with the local Chamber of Trade in town to provide reusable bags in the local shops for a £1 a time. This is something we should commend.”

I went on to say “schemes like this show there is a real appetite out there for policies to reduce plastic bag use and a move towards reusable bags. There should be much stronger national legislation to tap into this popular support.”

p.s. Sorry if this reads a lot like a press release, but you know how it is sometimes!

Yorkshire self-government back as Lib Dem policy

September 17, 2007

Delighted to see that the Liberal Democrats have not given upon the idea of regional government. Last year the party’s policy paper ‘Your Community, Your Choice’ was referred back by conference delegates because it totally trashed the longstanding Lib Dem concept of English regions having an element of self-government. Yorkshire delegates were particularly vociferous in their opposition to the paper in Brighton last year.The new policy paper (The Power to be Different – Local and Regional Governance Policy Paper) contains lines (53-56):

The establishment of directly-elected regional government in those regions that want it, taking powers and functions from central government; outside those areas the existing regional chambers should be reformed, making them more democratic and accountable to the people they serve.

This is the speech I wrote in support of the revised policy:

“Watching the two recent English internationals, a question came to mind: why didn’t he play Emile Heskey earlier? No seriously the question which came to my mind as fans, pundits and players waxed lyrical over the opulence that was the new Wembley was: why would we never get that sort of facility in Yorkshire? I came to the conclusion that it goes back to the way we are governed.

The Scottish Parliamentary elections earlier in the year with its sub-plot of independence brought to the forefront of debate the evident lack of democracy when it comes to the House of Commons. The argument goes why should Scottish MPs continue to vote on laws that apply only to England? Added to this is the apparent injustice of the funding Scots enjoy. As a remedy some are calling for an English Parliament.

So do we need an English Parliament? Perhaps the real question facing us and which this policy paper sets out to address, is how do we improve the way we are governed, specifically for us here in Yorkshire?

I remain unconvinced that an English Parliament would improve matters in Yorkshire much. London and the South East dominate a UK Parliament anyway through sheer weight of numbers and I can’t see how losing Scottish MPs would give Yorkshire greater influence at Westminster.

Aside from the new Wembley Stadium, let’s look at some of the examples of major capital projects over the past few years: the Millennium Dome, the Channel Tunnel, the 2012 Olympics and Cross Rail likely to be approved in the next short while. This amounts to over £31 billion of investment and all of it in London and the South East. By contrast, in Yorkshire, I would be hard pushed to think of single project on that sort of scale since the M62 was built!

London has an energetic Ken Livingstone battling for it but who are the champions of Yorkshire in Westminster or Whitehall? Our Members of Parliament, rightly, primarily tend to look at their own patch; a relief road here, a school extension there and so on. The case for Yorkshire by contrast is too often ignored. 

When there is a justification for money to be spent on a really significant project of benefit to the north (and for London too ironically) such as the High Speed Rail link it is rejected. When West Yorkshire wants money to pump prime projects to tackle congestion it is rebuffed. Hardly a week goes by without some real or potential traffic crisis in this region and yet the solutions seem as far away as ever from being implemented. I look with envy at the way high speed trains are revitalising regions of France as their network expands eastwards. Yorkshire should have much greater responsibility for the funding and implementation of transport projects.

The claim is made but ‘isn’t this what Yorkshire Forward does’?  Well, in general the Regional Development Agencies do a fine job but I question what real political clout they have. For example, why are they not at the forefront of the campaign to bring the High Speed Rail link to Yorkshire and the rest of the north when just about everybody else from businesses onwards wants it?

Added to this I worry about the increasing responsibility bodies such as Yorkshire Forward have for expenditure in our region matched by a pretty modest level of scrutiny. After all, Yorkshire Forward is just one of the many quangos spending billions of pounds of taxpayers’ money in our region with little or no local democratic accountability. Quangos outspend councils by a considerable margin. For example, as the Policy Paper points out, for every £1 spent in Leeds by the council, £8 is spent by unelected public bodies. Democratic control must be reasserted over this quangocracy.

Of course, regionalisation took a knock when the North East voted ‘no’ in a referendum for a directly elected regional assembly. But the issue has not gone away. The rationale for less centralisation and greater devolution along with improved democracy remains the same.

In Yorkshire over the past 20 years we have reinvented ourselves almost entirely. What was an economy based on coal, steel, textiles, farming and fishing is now largely built on a thriving service economy. We have gone into this wholeheartedly and relatively uncomplainingly. What we want now is a something of a quid pro quo. What we want is a fair share of the enormous amounts of money spent on those large-scale projects in London and the South East. What we want is the power on a regional level to make the important decisions ourselves. That is why I am delighted to support the motion and lines %53-56 in particular.”

What the NFU really thinks about democracy

September 12, 2007

 I have just seen a press release the NFU put out about the EU Reform Treaty and its implications for agriculture. It says, correctly, that under the provisions of treaty, the European Parliament’s Agriculture Committee gets a legislative voice for the first time. But then the bombshell:“A legislative voice for agriculture would potentially tailor Parliament’s dossiers to suit more closely the needs of farmers, however another set of opinions into the melting pot may serve only to weigh down action and increase bickering and bureaucracy.”

Can this be the real view of the farming community: ‘Stuff democracy let’s have a military junta instead’?

Is Mandy setting his sights on Hull East now that Prescott is on his way?

September 11, 2007

Peter Mandelson spent last Friday in Hull opening the city’s new World Trade Centre and later speaking at the University. In between he did some stuff with the local Labour party. It seemed odd that he should spend quite so much time in Hull, attractive location it undoubtedly is. The thought occurred to me that as Mandelson had earlier in the year hinted that he might want a return to Westminster and of course John Prescott has just announced his plans to stand down from his Hull East constituency at the next General Election, there was more than a coincidence in Mandy’s diligent attention to Hull. An interesting thing in his speech at the opening ceremony in the morning was when he said it had been 20 years since he had been to Hull and hoped he would be back before long. That was enough of a hint for me.

Just how did the BBC contrive yesterday’s sport options?

September 9, 2007

Just as I was wondering how I was going to balance my cricket,  rugby and football viewing yesterday afternoon (all scheduled to be on at 5pm), Collingwood and Pietersen started tonking the Indian attack all round the place so that the winning runs were scored at precisely one minute past 5.   And then England’s performance against the USA in their opening game was so abject that the decision to concentrate on the football was an easy one. How did the BBC contrive this?

On the matter of the Euro qualifiers last night, two results stood out for me: firstly Iceland leading 10 man Spain until 4 minutes from time – if they’d held on to win that surely would have been Iceland’s greatest ever victory. Secondly, the point the Finns (under Roy Hodgson) eked out in Serbia which keeps them second in their group. If they qualify it will be the first time the Finnish national team has ever qualified for a major competition. So it’s not all ice hockey and javelins after all!

Express wrong on MEP’s salary

September 8, 2007

I notice the Daily Express, amongst others, are having a dip at the European Parliament for not withholding Ashley Mote MEP’s salary and expenses while his serves a 9 month prison sentence. Mote you will recall was elected as a UKIP MEP later went Independent and subsequently joined the nascent Fascist grouping in the European Parliament. Just recently he was convicted of benefit fraud and is to serve a 9 month custodial sentence.

H/t to my colleague Ed who has been looking at this. As it is entirely a question of national law, there are no common rules on disqualification from the European Parliament. If Mote had been imprisoned for more than 12 months, he would have been disqualified. Since he has been given only 9 months, he remains an MEP. He will presumably go on being paid his salary (this is a matter of UK law) and his office expenses, so he will be able to keep on his assistant.  Thus the European Parliament can do very little, since, under Community law, the question whether he is or is not an MEP is a matter of national law.  If under UK law he is still an MEP, Parliament has to go on treating him as one.

As ever then it seems the accusations in the Daily Express and other papers yesterday are perhaps not surprisingly uninformed and completely misguided in my opinion. I suppose it is ever thus when it comes to matters European.